About the Tools License Authentication
These tools contain a license authentication system.
The tools can be used only when the license conditions are met.
Required Items for License Authentication
To use the tools, you must have the following (separately provided) items:
- <b>License Key Files</b>
About the License Key Files
The license key files define the license conditions (license term, operating environment, etc.), and the tools can be used only when these license conditions are all met.
Preparing to Use the Tools
Tools Installation
Install the tools with the following folder structure:
You can install the tools in a different folder, but the folder structure under the common folder must be designated here so that the license files can be referenced correctly.
Checking the License Key Files
Use the following procedure to check if the license key files are set correctly.
License Key Files Location
The license key files are saved in the following folder:
- <b>\\CRIWARE\\Tools\\LicenseFiles</b>
Checking the Name of the License Key Files
The license key files are named as follows:
- <b>cri_sofdec2_tools.lic</b>
- <b>crispeee_x264.lic</b>
Precautions When Using the Tools
Operation When the License Is Expired
The license key files define the valid usage period of the tools.
If this valid usage period is exceeded, the following message is displayed and you will be unable to open the tools.
License Authentication Error ***
License authentication failed.
Look at the following file included with the tools for how to resolve this issue.
/CRIWARE/Tools/man_license_troubleshoot_e.txt
Error code: -10 LM
Error details: Licensing for this product has Expired.
License key file: c:\CRIWARE\Tools\LicenseFiles\cri_sofdec2_tools.lic (*1)
License setting file: <N/A>
Feature: Sofdec2_Tools (*2)
Version: 1.0
Vendor: <CRI SDK>
[Notes]
(*1): The absolute path to the license key file is displayed.
(*2): This shows the licensed product name.
Warning When the License Is Close to Expiration
A warning message is displayed when the tools are opened and there is one month or less remaining in the tools license.
When this message is displayed, check the expiration date in the relevant license key file and apply for a license extension.
License Authentication Warning ***
A license authentication warning has occurred.
Look at the following file included with the tools for how to resolve this issue.
\CRIWARE\Tools\man_license_troubleshoot_e.txt
Warning code: -1000 GD
Warning details: The license expiration date is approaching.
License key file: c:\CRIWARE\Tools\LicenseFiles\cri_sofdec2_tools.lic (*1)
License setting file: <N/A>
Feature: Sofdec2_Tools (*2)
Version: 1.0
Vendor: <CRI SDK>
[Notes]
(*1): The absolute path to the license key file is displayed.
(*2): This shows the licensed product name.
Error Codes
This section describes the license-related error codes that can be displayed when the tools are launched.
The following table lists the most common error codes:
Common Error Codes
| Error Code | Description |
| -6 GD | The license key file cannot be found.
Check the path to the license key file.
If the license key file does not exist, please update the license files. |
-5 LM
No such feature exists. | A feature listed in the license key file does not match the tools features.
Check to make sure that the license key file is correct. |
-21 LM
Config file doesn't support this version. | A newer version of the application than the version allowed by the license key file was executed.
Request a new license key file from the license administrator. |
Updating the License
Extending the License Period
If you reach the end of the tool's valid usage period and the license expires, update the license files as soon as possible.
How to Get the License File
Please contact us at the CRI Support to get the license file.
Update of License File
After getting the updated license file, please overwrite the old license file with the new one.
Contacting Technical Support
CRI Support
If you have not clear the problem yet, please get the necessary information and contact us at the CRI Support.
Information Required for Support
The following information is required when contacting technical support:
[Company]
[Division]
[Name]
[OS for Client PC]
[Tool Name]
[Tool Version]
[Error Message] *Paste the tool output.
[Example] An example of error message
License Authentification Error ***
Failed in license authentification
To handle this error, please see the following text file in the tool package.
\CRIWARE\Tools\man_license_troubleshoot_e.txt
Error code : -10 LM
Description : Licensing for this product has Expired.
License key file : c:\CRIWARE\Tools\LicenseFiles\cri_sofdec2_tools.lic
License config file : <n/a>
Feature : Sofdec2_Tools
Version : 1.0
Vendor : <CRI SDK>
CRIWARE
